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1993
Introduction of the
original patient appointment message system, a microprocessor based
system, which enabled doctors to call patients about their appointments
automatically and lessen “no shows”.
It meant that staff members were free to do other things.
It was efficient and cost effective.
1995
An option was added to
make it possible to insert the date and time of the patient’s
appointment into the message.
1997
The program was
redesigned to run on the user-friendly PC using the Windows 95 operating
system, and PAM97 was introduced.
1998
The Spanish language
option was added, and voice quality was further improved.
2000
MCS Services, Inc.
changes its name to American Telephony, LLC.
PAM2000 was introduced. The
following features were added:
Patient Name
Option- speaks the patient’s name
Provider Name Option- speaks the provider’s name
Appointment Type Option- speaks the appointment type and any specific
instructions
New Reports
2001
Following Features have
been added:
Multi-Line
Capability- 2, 3 or 4 lines calling simultaneously
French Language Option- French as primary or secondary language
Birthday Messages- Delivers a birthday message on the patients'
actual birthday even if the birthday falls on the weekend
2004
Tele-Zapper Detection
The ability to detect a $40 device that will prevent tele-marketers from calling.
Today PAM2000 runs on
IBM Personal Computers (PC’s) using
the latest Microsoft
Windows operating systems and uses an Intel Dialogic telephony
board to connect with your local telephone service. Dialogic is the
industry leader in hardware telephone services-- produces unparalleled
voice quality using a pre-recorded human voice and direct signal
processing technology. The result is a system that is patient-friendly and
detects answering machines, interception by an operator, busy signals,
etc. Best of all,
installation, training and technical support are always a part of the
PAM2000 package.
Clients
include:
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Brandywine Urology, Wilmington, DE --- Janet Protack, Administrator,
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Valley
Periodontics, Appleton, WI—S. Timothy Rose, DDS, (920)731-3224
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Beach Eye Care, Virginia Beach, VA --- Jonathan West, Administrator,
(757)425-5550
American
Telephony, Inc is committed to providing continued development in the
patient outbound calling industry.
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