1993
 Introduction of the original patient appointment message system called PhoneTreeRx, a microprocessor based system, which enabled doctors to call patients about their appointments automatically and lessen “no shows”.  It meant that staff members were free to do other things.  It was efficient and cost effective.

1995
 An option was added to make it possible to insert the date and time of the patient’s appointment into the message.

1997
 The program was redesigned to run on the user-friendly PC using the Windows 95 operating system, and PAM97 was introduced.

1998
 The Spanish language option was added, and voice quality was further improved.

2000 
 MCS Services, Inc. changes its name to American Telephony, LLC.  PAM2000 was introduced.  The following features were added:

Patient Name Option- speaks the patient’s name
Provider Name Option- speaks the provider’s name
Appointment Type Option- speaks the appointment type and any specific instructions
New Reports

2001
 Following Features have been added:

Multi-Line Capability- 2, 3 or 4 lines calling simultaneously
French Language Option- French as primary or secondary language
Birthday Messages- Delivers a  birthday message on the patients' actual birthday even if the birthday falls on the weekend

2006

Tele-Zapper Detection

The ability to detect a $40 device that will prevent tele-marketers from calling.

2010

 eMMa - e-Mail Messages

The ability to send e-Mail  messages, this includes a word processor like editor that allows the user the ability to include logos, special fonts etc.

2011

 TIM - Text Messages

The ability to send text messages.  Gaining much popularity, allows the user to send unlimited text messages at a very affordable cost.

Today PAM2000 runs on  Personal Computers (PC’s) using  the latest Microsoft Windows operating system and uses an Intel Dialogic telephony board to connect with your local analog telephone service. Dialogic is the industry leader in hardware telephone services-- produces unparalleled voice quality using a pre-recorded human voice and direct signal processing technology. The result is a system that is patient-friendly and detects answering machines, interception by an operator, busy signals, etc.  Best of all, installation, training and technical support are always a part of the PAM2000 package.

Clients include:

  • Brandywine Urology, Wilmington, DE --- David Spisak, Administrator,(302)652-8990 X 104

  • Valley Periodontics, Appleton, WI—S. Timothy Rose, DDS, (920)731-3224

  • Tidewater Eye Centers, Portsmouth, VA --- Jonathan West, Administrator, 
    (757)397-4666

 

 

American Telephony, Inc is committed to providing continued development in the patient outbound calling industry.


 

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